WELS Technology exists to support the work of synodical organizations and areas of ministry by providing a strong technical infrastructure, facilitating digital communications, assisting congregations and called workers to better leverage technology, and coordinating technology initiatives that can't be done at smaller organizational levels. To best accomplish these objectives, WELS Technology is made up of 10 related "service areas." Together the dedicated men and women that support those service areas seek to help the spread of the gospel with the technology tools the Lord continues to make available in the 21st century.

The 10 WELS technology service areas include Information Technology (IT) administration, workstations and peripherals, project management, disaster recovery, servers and storage, documentation and training, end-user support, network and telephony, application and Web development, and application and Web maintenance. In order to provide these services, WELS Technology has organized itself into four departments that handle different service components. These departments exist solely to support the ministry efforts of Home and World Missions, Ministerial Education, Congregation and Ministry Support Group, other synod agencies, and to a lesser degree individual churches and schools. Great care has been taken to organize according to ministry need. As a result, the services provided by these departments can be tied directly to the activities of those areas of ministry.

Information Services provides maintenance and support for all synod technical infrastructure, provides end-user help desk support, ensures integrity of network and data, and manages access to technical assets. Application Services provides development and programming services that fill synod application requests, integrates applications with other related synod systems as necessary, manages the quality and efficient collection of synod data—especially as it relates to called worker and congregation information—and determines future application development platforms and best practices. Project Services provides and coordinates project and program analysis services to all areas of ministry, provides documentation and training, coordinates management of all projects in the technology portfolio, and acts as primary project office for "significant" projects that require complex coordination. Web Services coordinates the creation and management of www.wels.net and associated Web applications and Web sites, provides support for more than 50 WELS Web sites, creates and maintains tools to enable synod communications, and promotes and facilitates Web usage and technologies to internal and external groups.

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